Our complaint resolution process is designed to ensure fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with the best customer service, we understand that there will be times when you may wish to express dissatisfaction with our products, services, staff or policies.
If you have a query related to our products, services or policies please go through our FAQ section, where you will find answers to the most common questions asked by our customers. Hopefully, you will find the answer to your query, but if you don’t, please feel free to contact us and we promise we will do our best to resolve your concern.
For assistance you can contact us via Email based on the type of inquiry you have. We will get back to you within 24-48 hours. During major holidays contacting us via Live Chat or giving us a phone call may be a better option due to an increase in Email inquiries.
For inquiries regarding payment failure, invalid coupons, duplicated orders, orders you wish to cancel, or reporting a payment error – please contact our pre-sale team at email@example.com
For inquiries such as changing an address/shipping method on your order, order status, tracking information, customs clearance, or any other shipping related inquiry - please contact our sales tracking team at firstname.lastname@example.org
For inquiries regarding missing items, wrong items, defective products, or any other inquiry related to your order after is has arrived – please contact our After-sales team at email@example.com
For wholesale enquiries, please contact our wholesale team at firstname.lastname@example.org
To join our affiliate program, please contact our marketing team at email@example.com
For quick inquiries, click on the “Live Chat” icon on the top menu bar and send us a message. (Mon - Fri. 9:00-18:30 / 20:30-3:30 GMT+8)
Customer care service number: +86-(0)755-23943772 (Mon - Fri. 9:00-18:30, GMT+8)